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Order Process: Ordering, Payments, Exchange & Return policy
Q: How can I order your products?
A: To order products, just follow our four easy registration steps. Start with clicking on the "Customer Login" button on the homepage. Simply follow the on screen instructions which will guide you through the four steps.
  • Choose your Trade
  • Enter your User ID and Password
  • Order & Pay online
  • If you are purchasing belts, tool bags and apparel make sure that you have your length (height) and waist measured
Q: How do I process the payments?
A: The payment for your order on our website can be settled in two ways.
  • Online payment: our online payments are processed by Paypal. All payments are processed through a certified encrypted connection using SSL (Secure Socket Layer), in order to ensure the safe processing of your credit card information. You will receive an Order Confirmation by email/phone.
  • Pay at Lee's Tools: You can go to our shop to pay in cash
  • Wire Transfer: For large and other types of orders we can arrange a wire transfer for payment. Please email for details.
Q: How do I know the payment is successful?
A: The payment will be successful only when you receive the Order Confirmation by Email. If you did not receive that, please check "History Order" under "Your Account" and check the order status. If it is registered, please contact Lee's Tools to ask if they can send the confirmation again. If it is not registered, then unfortunately you will have to place the order again. In any case you can always call Lee's Tools to assist you in the process.
Q: If I do not want to pay online by credit card, what are my other options?
A: You can pay through Lee's Tools store, or by phone.
Q: Can I return or exchange items?
A: Of course if you ordered the wrong item or the size is not the right one then Lee's Tools will help you to get the right item under the following conditions:
- Items is not a special order
- Items is not a import tools ( Import tools are sold AS IS )
- Parts: Items is not an electrical part
- Parts: Items original tags and packaging have not been removed from parts
- Tool Bags and Apparel: Items should not have been worn/soiled/damaged or laundered.
- Tool Bags and Apparel: Items original tags and packaging have not been removed from the garment.
Q: How can I exchange the item if it has been wrongly delivered?
A: The item that wrongly delivered can be exchanged directly at Lee's Tools. You should bring the invoice as proof.
Q: Is it possible to cancel an order?
A: if something goes wrong anyway then we will assist you to correct the order. Please make sure to choose the right items before placing the order. If a wrong order is entered anyway please contact Lee's Tools in time after you receive the order confirmation. We will be happy to assist you.
Q: How can I know I placed my order correct and successful?
A: When the payment is successful, the Lee's Tools website system will send a confirmation with Order No, Order Date and Order Details to your registered E-mail address; if you did not receive the order within 1 hour please contact Lee's Tools.
General Questions
Q: What do I do when the ordered items are out of stock?
A: We are very sorry! Due to unforeseen high demand we occasionally find ourselves out of stock of a particular item. Please be assured that we do our best to avoid this situation and will notify you and ship your purchase as soon as possible.
Q: How can I contact Lee's Tools?
A: If you have any questions, suggestions, or other comments, you can always contact us through our central email or call 310-639-1900 and we will reply to your question immediately.
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